‘‘Do you accept custom or personalised orders?’’

Accepting custom and personalized orders is a great way to provide customers with a unique and tailored experience that meets their specific needs and preferences. After hearing about the project, we will provide the customer with a quote or estimated timeline for completing the order. If they agree to proceed, a detailed proposal of outlining the scope of the project, the materials and resources required, and the timeline for completion will be made.

‘‘How are orders packaged?’’

We are dedicated to delivering a truly exceptional experience when it comes to our Narnia props. That's why we go above and beyond to ensure that not only are our props of the highest quality, but they are also packaged with great care and attention to detail.We believe that the unboxing experience should be just as magical as the prop itself. That's why we love to include delightful surprises and freebies with every order, these extras are our way of adding an extra touch of joy and gratitude to your purchase. Alongside your Narnia prop and freebies, you will find a heartfelt thank-you note. We want you to know that you are not just a customer to us, but a cherished part of our Narnia community.

‘‘What if my prop breaks in shipping?’’

We understand that receiving a broken product can be frustrating, and we apologize for any inconvenience caused. Despite our best efforts, sometimes unexpected circumstances during shipping or handling may result in a damaged item reaching your doorstep. If you happen to receive a broken product, we urge you to contact us right away. We kindly request that you refrain from attempting any repairs or alterations to the broken product. Altering the item may avoid any warranties or return policies we have in place. We assure you that by contacting us right away, we will work diligently to provide you with a satisfactory resolution.

‘‘Are there any extra costs?’’

It's important to note that the United Kingdom (UK) has been facing significant challenges regarding custom fees, customers are now required to pay customs duties on goods entering the UK. These additional costs can be quite high. For example, we've seen that people pay around 120 Pounds more for a quiver once it enters the UK. So please keep this in mind when buying from the UK. We're not responsible to pay those extra fees. The amount you pay depends on how much, and how expensive all the products were.

‘‘Do you ship worldwide?’’

To ensure that Narnia enthusiasts around the globe can experience the wonder of our props, we ship with a reliable and efficient worldwide shipping service. Regardless of your location, be it the charming streets of London or a remote corner of the world, we will carefully package and ship your chosen Narnia props to your doorstep.